This page contains important information about how your order will be delivered to you, as well as frequently asked questions.

First of all, thank you very much for your order. We appreciate your business.

You will be receiving an email confirmation very shortly with the items you have ordered. If you do not receive this email, or if you have any questions, call our order processing center (408/998-7977) or email us.

Your receipt and credit card statement will show this purchase as from Online Educational Services. This is the order processing center for several entities.

Our aim is to provide outstanding service. If you have any problems with anything you’ve ordered, please email us immediately.

If you paid with PayPal:

Thank you for your payment. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Log into your PayPal account to view transaction details.

Soft-cover Books

If you ordered a soft-cover book, it will be in the mail to you within 2 business days. If you are not in the US, it may take a few weeks to get to you. If you want to pay for faster shipping, contact us ASAP.

If you didn’t tell us to whom you’d like the book(s) autographed, please email us immediately with that information. We’re happy to autograph it for you to make these books treasured keepsakes for yourself or your loved ones.

eBooks

If you ordered an eBook, you should have been taken a web page with the link. Note: please download the PDF immediately — the download link is available for only 24 hours.

Teleseminars

If you registered for a teleseminar, then we have already emailed to you complete directions on how to dial in, participate in the seminar, and get the most out of it.

MP3s

If you have ordered teleseminar recordings as MP3 files, you have already seen the download page. You will also receive an email message with a link to that page. Note: Note: please download the file immediately — the download link is available for only 24 hours.

If you ordered an MP3 for a teleseminar that hasn’t happened yet, you will receive an email with the download link within 24 hours after the seminar takes place.

In-Person Seminars

You will receive info shortly about your prework and other relevant info you’ll need for the session.

Webinars

You’ll shortly receive info on what you need to log in to the webinar: Important: when you receive this invitation, you have to sign in with the webinar service provider even though you’ve already registered through us. Please follow their instructions NOW and log in just to make sure you have the needed software loaded on your computer. This will save you much time and frustration on the day of the session as it can take 5 minutes to make sure you have all that you need. Then at the time of the webinar, you just need to log in a few minutes early to be good to go.

Coaching/Consulting

Please call the number you received in your confirmation to arrange a time for your coaching call.

Thank you again!

Please let us know if we can be of service to you or your organization.

Online Educational Services

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